Quality Monitor Service Provision of services Archives 2017
Archive researchers in the Netherlands are satisfied with the services provided by archival institutions. After a downward trend in the period 2003 - 2011 (from 8.1 to 7.7) and a stable situation in the years 2011 - 2015 (7.7), the appreciation of visitors increased again for the first time since 2003. This applies to both the assessment of physical facilities and online facilities. Visitors give the archive institutions an average score of 7.9 in 2017.
We quote with pride:
"Top scorer is the International Institute of Social History, which receives an 8.5 from its respondents!
We are in good company:
The Schouwen-Duivenland Municipal Archives follows with an 8.3. The Brabant Historical Information Centre, the Groninger Archives, the Municipal Archives Zaanstad and the Langstraat, Heusden and Altena Regional Archives share the third place with an 8.2".
Carries out this research every two years with and for the institutional members. This year 34 institutions took part and completed a record number of over 3,600 respondents. The 34 archive institutions that participated in the Quality Monitor 2017 each received a tailor-made report in which the answers of their own respondents to all questions from the monitor are compared with the total of all archive settings. These reports contain all the comments and suggestions for improvement provided by the respondents. With this input, archival institutions can work purposefully to improve their services.